Every security administrator has faced this question at some point: “How long will our current ePO version and related products be supported?” With the transition from McAfee to Trellix, product support policies have also changed, creating additional complexity for organizations managing their security infrastructure.
This comprehensive guide covers End of Support (EOS) schedules for Trellix ePolicy Orchestrator (ePO) and all related products. From ePO servers to Agents and various extensions, we’ve compiled all the critical information you need to plan your upgrades effectively.
1. April 2025 EOS – Immediate Action Required
Let’s start with the most urgent items. Products reaching End of Support on April 7, 2025 require immediate attention.
ePO Server – Critical Upgrade Targets
Check your current version at Menu → Configuration → Server Settings → General.
| Product | Version | EOS Date | Upgrade Target |
|---|---|---|---|
| ePolicy Orchestrator | 5.10.0 Update 1-15 | April 7, 2025 | ePO 5.10.0 SP1 |
| ePolicy Orchestrator | 5.10.0.2428.x (RTW) | April 7, 2025 | ePO 5.10.0 SP1 |
Trellix Agent – Core Connectivity Component
Verify Agent versions at System Tree → Systems → [Select Client] → General.
| Product | Version | EOS Date | Upgrade Target |
|---|---|---|---|
| Trellix Agent | 5.7.6, 5.7.5, 5.7.4, 5.7.3, 5.7.2, 5.7.1 | April 7, 2025 | Agent 5.8.x |
| Trellix Agent | 5.6.X | April 7, 2025 | Agent 5.8.x |
Endpoint Security – Core Security Engine
Check installed versions at Menu → Software → Master Repository.
| Product | Version | EOS Date | Upgrade Target |
|---|---|---|---|
| Endpoint Security Windows | 10.7.0 (2019-2022 Updates) | April 7, 2025 | 10.7.0 May 2024 Update |
| Endpoint Security Mac | 10.7.8, 10.7.7, 10.7.6, 10.7.5 | April 7, 2025 | 10.7.9 |
| Endpoint Security Linux | 10.7.12-10.7.0, 10.6.X | April 7, 2025 | 10.7.17 |
2. Complete ePO Server Version History
Here’s the comprehensive support status for all ePO server versions.
Currently Supported Versions
| Version | Status | Recommendation |
|---|---|---|
| ePO 5.10.0 SP1 (UP4, UP3, UP2, UP1) | Currently Supported | ⭐⭐⭐ Highly Recommended |
| ePO 5.10.0 SP1 5.10.0.4098.x (RTW) | Currently Supported | ⭐⭐⭐ Highly Recommended |
EOS Scheduled and Completed Versions
| Version | EOS Date | Status |
|---|---|---|
| ePO 5.10.0 Update 1-15 | April 7, 2025 | ⚠️ EOS Imminent |
| ePO 5.10.0.2428.x (RTW) | April 7, 2025 | ⚠️ EOS Imminent |
| ePO 5.9.x, 5.9.1 | August 31, 2021 | ❌ End of Support |
| ePO 5.3.x and earlier | 2016-2019 | ❌ End of Support |
Note: For exact EOS dates of legacy versions like ePO 4.6, 5.1, and 5.3, please contact Trellix support directly.
3. Complete Trellix Agent Version Guide
The Agent is the foundation of all ePO management. Check overall status at Queries and Reports → Queries → Product Deployment → Agent Version.
| Version | EOS Date | Status | Notes |
|---|---|---|---|
| 5.8.1, 5.8.0, 5.7.9, 5.7.8, 5.7.7 | Currently Supported | ✅ Safe | Latest stable versions |
| 5.7.6, 5.7.5, 5.7.4, 5.7.3, 5.7.2, 5.7.1 | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 5.6.X | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 5.5.4, 5.5.2, 5.5.1, 5.5 | December 15, 2020 | ❌ End of Support | Replace immediately |
| 5.0.6 and earlier | December 16, 2019 | ❌ End of Support | Replace immediately |
4. Endpoint Security Product Suite Details
The next-generation security solution that replaced VirusScan Enterprise.
Endpoint Security for Windows
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 10.7.0 May 2024 Update | Currently Supported | ✅ Latest | Maintain |
| 10.7.0 Sept/Apr/Nov 2023 Update | Currently Supported | ✅ Stable | Can maintain |
| 10.7.0 (2019-2022 Updates) | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 10.6.X | December 1, 2023 | ❌ End of Support | Replace immediately |
| 10.5.X and earlier | November 11, 2020 | ❌ End of Support | Replace immediately |
Endpoint Security for Mac
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 10.7.9 | Currently Supported | ✅ Latest | Maintain |
| 10.7.8, 10.7.7, 10.7.6, 10.7.5 | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 10.6.X | March 3, 2025 | ⚠️ EOS Imminent | Upgrade immediately |
| 10.5.X and earlier | July 20, 2021 | ❌ End of Support | Replace immediately |
Endpoint Security for Linux
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 10.7.17, 10.7.16, 10.7.15, 10.7.14, 10.7.13 | Currently Supported | ✅ Latest | Maintain |
| 10.7.12-10.7.0, 10.6.X | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 10.5.X and earlier | July 20, 2021 | ❌ End of Support | Replace immediately |
5. Data Loss Prevention (DLP) Complete Status
Critical solution for data leak prevention. Check versions at Menu → Data Loss Prevention → DLP Policy Manager.
DLP Monitor & Prevent
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 11.10.X, 11.11.X | Currently Supported | ✅ Latest | Maintain |
| 11.8.X | July 12, 2022 | ❌ End of Support | Upgrade immediately |
| 11.6.X | December 31, 2023 | ❌ End of Support | Upgrade immediately |
| 11.5.X | January 13, 2021 | ❌ End of Support | Upgrade immediately |
DLP Discover
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 11.10.X | Currently Supported | ✅ Latest | Maintain |
| 11.7.X | May 10, 2022 | ❌ End of Support | Upgrade immediately |
| 11.6.X | December 31, 2023 | ❌ End of Support | Upgrade immediately |
DLP Endpoint
| Version | EOS Date | Status | Special Notes |
|---|---|---|---|
| 11.12.1 (Windows ARM) | Currently Supported | ✅ Latest | ARM environment support |
| 11.12.X, 11.11.X | Currently Supported | ✅ Latest | Windows/Mac extension |
| 11.10.X (Windows) | June 4, 2025 | ⚠️ EOS Scheduled | Plan upgrade |
| 11.6.X and earlier | December 30, 2023 | ❌ End of Support | Upgrade immediately |
6. Application and Change Control
System change control and application whitelisting solution.
Application Control for Windows
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 8.4.1, 8.4.0 | Currently Supported | ✅ Latest | Maintain |
| 8.3.6, 8.3.7 | December 31, 2026 | ✅ Extended Support | Stable operation |
| 8.3.0-8.3.5 | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 8.2.X, 8.1.X, 8.0.X | September 30, 2022 | ❌ End of Support | Upgrade immediately |
Application Control for Linux
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 6.6.X, 6.5.X, 6.4.24 | Currently Supported | ✅ Latest | Maintain |
| 6.4.0-6.4.23, 6.3.X | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 6.0.X and earlier | March 31, 2022 | ❌ End of Support | Upgrade immediately |
7. Legacy Products and Migration Guide
Products that have reached End of Life and require migration.
VirusScan Enterprise (VSE) – Completely Discontinued
| Product | Final Version | EOS Date | Migration Target |
|---|---|---|---|
| VirusScan Enterprise | 8.8 | December 31, 2021 | Endpoint Security 10.7.x |
| VirusScan Enterprise for Linux | 2.0.3, 1.9.2 | December 30, 2021 | Endpoint Security Linux |
| VirusScan for Mac | 9.8.0, 9.7.0, 9.6 | December 30, 2021 | Endpoint Security Mac |
Host Intrusion Prevention (HIP) – Completely Discontinued
| Product | Final Version | EOS Date | Migration Target |
|---|---|---|---|
| Host Intrusion Prevention | 8 | December 31, 2021 | Endpoint Security Firewall |
SiteAdvisor Enterprise – Completely Discontinued
| Product | Final Version | EOS Date | Migration Target |
|---|---|---|---|
| SiteAdvisor Enterprise | 3.5 | December 31, 2022 | Endpoint Security Web Control |
Other Discontinued Products
| Product | Final Version | EOS Date | Migration Target |
|---|---|---|---|
| McAfee Quarantine Manager | 7.1 | January 10, 2021 | Endpoint Security |
| Installation Designer | 8.8 | December 31, 2021 | ePO Built-in Tools |
| McAfee Client Proxy | 3.1.0 | January 27, 2022 | Skyhigh Client Proxy |
8. Virtualization Environment – MOVE Antivirus
Agentless solution for virtualized environments.
| Product | Currently Supported | EOS Scheduled | EOS Date |
|---|---|---|---|
| MOVE Antivirus Agentless/Multi-platform | 4.10.1, 4.10.0, 4.9.2 | – | Currently Supported |
| MOVE Antivirus Multi-platform | – | 4.8.1, 4.8, 4.9.1, 4.9 | August 6, 2023 |
| MOVE Antivirus Agentless | – | 4.7 | September 20, 2022 |
9. Additional Features and Extensions
Various tools that extend the ePO environment.
Endpoint Detection and Response (EDR)
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 4.2.0 | Currently Supported | ✅ Latest | Maintain |
| 4.1.1 | April 1, 2025 | ⚠️ EOS Imminent | Upgrade immediately |
| 4.1.0 | October 29, 2024 | ❌ End of Support | Upgrade immediately |
| 4.0.0 | October 30, 2024 | ❌ End of Support | Upgrade immediately |
Threat Intelligence Exchange (TIE)
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 4.6.0.639, 4.5.0.486, 4.0.0.573 | Currently Supported | ✅ Latest | Maintain |
| 3.X | September 30, 2024 | ❌ End of Support | Upgrade immediately |
| 2.3.1, 2.3.0 | December 30, 2022 | ❌ End of Support | Upgrade immediately |
Drive Encryption
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 8.0.1, 8.0.0, 7.4.x | Currently Supported | ✅ Latest | Maintain |
| 7.3.1-7.2.0 | December 31, 2022 | ❌ End of Support | Upgrade immediately |
| 7.1.x | June 30, 2019 | ❌ End of Support | Upgrade immediately |
Policy Auditor
| Version | EOS Date | Status | Recommended Action |
|---|---|---|---|
| 6.5.0-6.5.8 | Currently Supported | ✅ Latest | Maintain |
| 6.4.X | April 7, 2025 | ⚠️ Upgrade Required | Within 3 months |
| 6.3 and earlier | November 29, 2021 | ❌ End of Support | Upgrade immediately |
10. Upgrade Priority Matrix
Upgrade sequence based on EOS schedules and criticality.
Priority 1: Immediate Upgrade (April 7, 2025 EOS)
Core Infrastructure
- ePO Server 5.10.0 Update series → ePO 5.10.0 SP1
- Trellix Agent 5.7.6 and earlier → Agent 5.8.x
Security Engines 3. Endpoint Security 10.7.0 (legacy versions) → Latest updates 4. Application Control 8.3.0-8.3.5 → ACC 8.4.x
Priority 2: Short-term Planning (2025)
Security Features
- EDR 4.1.1 → EDR 4.2.0 (April 1 EOS)
- Mac Endpoint Security 10.6.X → 10.7.9 (March 3 EOS)
- DLP Endpoint 11.10.X → 11.12.X (June 4 EOS)
Priority 3: Medium-term Planning (2025-2026)
Stabilization and Optimization
- Application Control 8.3.6/8.3.7 maintenance (supported until 2026)
- Policy Auditor 6.4.X → 6.5.X
Priority 4: Legacy Migration (Execute Immediately)
Complete Replacement Required
- VirusScan Enterprise → Endpoint Security
- Host Intrusion Prevention → Endpoint Security Firewall
- SiteAdvisor Enterprise → Endpoint Security Web Control
11. Troubleshooting and Support Guide
Problems that may occur during upgrades and their solutions.
Upgrade Failure Response Procedures
Step 1: Immediate Response
- Check error messages at Event Viewer → Application Logs
- Verify service status at Services → McAfee ePolicy Orchestrator Application Server
- Prepare rollback with backed-up database
Step 2: Root Cause Analysis
- Analyze detailed logs at Menu → Configuration → ePO Server → Server Logs
- Check SQL Server connection status and permissions
- Verify disk space and memory usage
Step 3: Recovery Execution
- Perform step-by-step rollback procedures
- Restart services and test connections
- Check overall system status at Dashboards → System Overview
Official Support Channels and Resources
Primary Self-diagnosis
- Trellix Official EOS Page
- Trellix Thrive Portal (account required)
- Trellix Community Forum
Professional Technical Support
- Trellix Official Support Team (Premium Support contract required)
- Technical support through authorized partners
- Professional services from system integrators
Information Required for Support Requests
Environment Information
- Complete version information from Help → About
- System configuration from Configuration → Server Settings
- Recent error logs from Reporting → Events